° Ideal Use and Benefits

Ideal For:

  • Tracking trouble reports
  • Tracking service orders
  • Tracking issue resolution


  • Improve customer service
  • Monitor service level agreement compliance
  • Know Actions taken for each Request
  • Know parts/resources used
  • Access from anywhere

° Capabilities Overview

  • Color coded request status
  • Action log for each request
  • Group requests by Customer, Request category, and by Handler
  • Export to local for further analysis
  • Parts usage for each request
  • Multi-Account/Multi Timezone/Multi-Language

Copyright CompeteSmart Solutions. All Rights Reserved. Credits